Help Center


Return any unworn, unwashed, or defective merchandise within 7 days of the order delivery date and you will be refunded to the original form of payment. Returns made after 7 days of the order delivery date confirmed by your tracking number cannot be refunded.

1. Contact us by email at [email protected]. Provide us with your order number and a brief statement explaining the reason for return.

2. Once your return is approved, you will be emailed within 24-48 hours.

3. Once you are ready to ship your return, address your package to the address which will be provided with your order

4. Use a traceable and insured shipping method to return your package, with your order number and return confirmation number clearly printed on your shipping label. We do not accept COD returns.

5. We will email you when your return is processed.

6. Once your return is processed, please allow 24-72 hours for your bank to credit the refund back onto your payment method.

Please note: Fashion Forward 21 is not responsible for any returns that are lost or stolen while in transit.

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

Yes, we ship to over 100 countries! For a full list of the countries we ship to, please visit our International Shipping page.

We accept he following forms of payment: Visa, PayPal, MasterCard, Discover, American Express.