Frequently Asked Questions
What is Afterpay?
Afterpay is a service that allows our customers the ability to make purchases now and pay for them in four equal payments every two weeks with no interest.
How do I use Afterpay?
Just shop FashionForward21.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!
Can I use Afterpay as an international customer?
Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.
How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
What if I can't pay an Afterpay installment?
You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping time frames like any order from FashionForward21.com standard trackable shipping is available for all orders.
Is there a limit to how much I can spend on a single transaction with Afterpay?
What products are not eligible for Afterpay?
Afterpay is not available on purchases of gift cards or e-Gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How do I return or exchange an item purchased with Afterpay?
Afterpay returns follow our standard return process. If you need to exchange an item, email our support team at [email protected] to begin that process. Please note, refunds for Afterpay will be refunded from FashionForward21 to Afterpay. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.
Where can I find out more about Afterpay?
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.