** What is your return policy?
Return any unworn, unwashed, or defective merchandise within 7 days of the order delivery date and you will be refunded to the original form of payment. Returns made after 7 days of the order delivery date confirmed by your tracking number cannot be refunded.
** How do I return something?
1. Contact us by email at [email protected] Provide us with your order number and a brief statement explaining the reason for return.
2. Once your return is approved, you will be emailed within 24-48 hours.
3. Once you are ready to ship your return, address your package to the address which will be provided with your order
4. Use a trackable and insured shipping method to return your package, with your order number and return confirmation number clearly printed on your shipping label. We do not accept COD returns.
5. We will email you when your return is processed.
6. Once your return is processed, please allow 24-72 hours for your bank to credit the refund back onto your payment method.
Please note: Fashion Forward 21 is not responsible for any returns that are lost or stolen while in transit.
Can I change my order?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
Do you ship internationally?
Yes, we ship to over 100 countries! For a full list of the countries we ship to, please visit our International Shipping page.
What payment methods do you accept?
We accept he following forms of payment: Visa, PayPal, MasterCard, Discover, American Express.
IS YOUR WEBSITE SAFE?
We use PayPal (www.paypal.com), the #1 trusted online payment system. All our transactions go through payment and we do not have access to any of your credit card information.
HOW MUCH IS SHIPPING TO MY COUNTRY?
Shipping is worldwide, prices of items include shipping fees, there are no additional costs when you pay.
CAN I EXPEDITE MY ORDER?
Depending on your country, shipping may take anytime from 10-25 business days. However, we prefer to give a range of 3-9 business days for the USA (business days do not include Saturdays, Sundays and Public Holidays), and 10-25 business days to other countries in case of unexpected delays. Please note that packages to South Africa, South America and Middle Eastern countries tend to take a little longer than orders going to the US or UK. All packages are shipped with a tracking number and delivery confirmation. In order to keep prices low, this is the best option for now, but we promise it’s worth it!
If you feel anxious at any time during the shipping process, feel free to email us or contact our online assistant and we’ll be glad to track the package for you and allay your concerns.
I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?
For each order, items will usually be shipped within 1-2 working days. Usually it takes less, but we just want to be safe. Also, do note that sometimes during spikes or surges in order volume, processing times may be delayed by an additional 2-3 business days.
I HAVE PLACED AN ORDER, HOW DO I TRACK IT?
All shipped orders can be tracked at : Fashion Forward 21 Tracking
with the tracking number provided when your item has been sent. If you’ve just been sent the number, please allow up to 3-5 business days for the postal system to reflect the status. Do understand that because it is our port of departure deals with consistently high volumes of traffic in terms of out-going packages, there may sometimes be a delay in your tracking number being updated in the system. However, please rest assured that once you are issued a tracking number, it means that our shipper has already collected the package and prepared it for shipping.
INCORRECT ADDRESSES AND PACKAGES RETURNED TO SENDER
Packages that are shipped with an incorrect address provided by the customer during the order process are subject to an additional $15USD shipping charge if the address has to be changed once the order ships. The delivery process will also be delayed in this case as the item will be redelivered back to us before being re-sent, depending on circumstances.
Orders ‘Returned to Sender’ by the carrier are subject to a $15 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.
YOUR PRICES ARE IN USD, HOW DO I CONVERT TO MY LOCAL CURRENCY?
When you make payment, payment system will convert the amount into your local currency.